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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ashlee Williams

March 25, 2024

5  out of  5
rating by Ashlee Williams
"I've been insured through Statefarm for over 4 years now and haven't had any issues."
We responded:
"Ashley, thank you so much for the 5 STAR review! We really enjoy taking care of you and appreciate that you chose us! "
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Tina Warrick

March 14, 2024

5  out of  5
rating by Tina Warrick
"What a great experience! Lena was a pleasure to work with. Quick, efficient and knowledgeable. She made switching to State Farm easy. Looking forward to a long relationship with this agent/provider!"
We responded:
"Tina, a big THANK YOU for 5 stars! Lena had such a great time taking care of you. We appreciate you taking time to share your thoughts and look forward to serving you. "
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Ronald Walker

December 13, 2023

5  out of  5
rating by Ronald Walker
"Best rates around!! Amazing customer service. Taunya & Lena make me feel beyond welcome every time I step foot in their office. Professional & very knowledgeable ladies. Call THEM for your rates!"
We responded:
"Ron, THANK YOU for the awesome 5 star review! We really appreciate your business & loyalty!"
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DPO247 *

December 11, 2023

5  out of  5
rating by DPO247 *
"Best office ever‼️🏆🎊 Staff works hard in a demanding and ever changing insurance landscape.🛠🔑🛡 Trust worthy and just plain honest good folk working hard for us in a hard world.🔒⚖📚 Thank you Team Roark !"
We responded:
"Thank you, Seamus! We really appreciate your 5 star review! It's our pleasure taking care of you & we love your positivity! "
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C Cusick

December 11, 2023

1  out of  5
rating by C Cusick
"WORST customer service EVER"
We responded:
"Hello, Crystal. Reviews from Allstate agents are not recognized in our office. This review has been flagged as a conflict of interest by Google. Thank you."
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rhonda bryant

December 5, 2023

5  out of  5
rating by rhonda bryant
"Everyone in this agency is very professional and courteous, I highly recommend this agency 100%"
We responded:
"Thank you for the 5 star review Rhonda! We enjoy taking care of you & appreciate your loyalty! "
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natasha Whittemore

December 1, 2023

5  out of  5
rating by natasha Whittemore
"From the moment Taunya said “Hello” I’ve felt welcome. She went above and beyond to help me get the best, outstanding policy! Thank you again! I will recommend her to everyone I know for now on! Give her A call you guys will not be disappointed!"
We responded:
"Thank you Natasha for your 5 star review! I'm so happy we could save you money and give you better coverage. I appreciate you choosing my agency for your insurance needs and we look forward to taking care of you! "
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Tom Carmichael

January 18, 2023

5  out of  5
rating by Tom Carmichael
"Awesome Insurance company / agent. We been customers for many years and have always had outstanding service. I highly recommend this company / agency. Top notch all of the way!"
We responded:
"Thank you Tom for the excellent 5 star review! We enjoy taking care of you and your family and appreciate your business! "
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jason reese

October 6, 2021

5  out of  5
rating by jason reese
"We’ve had StateFarm over 25 years with nothing but positive experiences"
We responded:
"Thank you so much for the 5 star review, Jason! We appreciate your business and enjoy taking care of you and your family!"
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Michael Micale

September 29, 2021

5  out of  5
rating by Michael Micale
"I worked with Tami at this agency and she was always prompt, professional and very customer service oriented. The pricing and service are both exceptional and I highly recommend their team."
We responded:
"Thank you for the amazing ⭐️⭐️⭐️⭐️⭐️ review, Mike! We strive for superior customer service and Tami has demonstrated that yet again! It’s been a pleasure taking care of you and your family!"
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Robert Brown

August 11, 2021

5  out of  5
rating by Robert Brown
"Excellent service! I asked Tami for quotes on Home and Auto, and she was able to provide quotes that were significantly less than what I was currently paying elsewhere... with MORE coverage! Taunya's office truly cares for their customers and they want the best for them. Thank you! Update: After a long time searching for the right home, we were able to find it and get closed on the house. I contacted Tami at Taunya's office and she was ready with everything we needed to get started. Thanks again for a quick and simple process!"
We responded:
"Thank you, Robert! We really appreciate the awesome 5 star review! We do care about you and will treat you like family!"
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Sdhari Willingham

August 10, 2021

1  out of  5
rating by Sdhari Willingham
"The road side assistance is hands down the worst I have ever experienced. We were left sitting and waiting from 11 am to well after 8 PM for a tow truck. Its unfathomable how this could be allowed to happen. At one point the after hours agent couldn't even find our policy. I just can't state how distressed I was. If I could give negative stars I would. Just a day from hell!!"
We responded:
"Hello Sdhari! I was unable to locate your account with our office. I would recommend calling State Farm at 309-766-6393 and speak with them regarding your complaint so they can assist you further."
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abowling33

August 5, 2021

5  out of  5
rating by abowling33
"Tami at this location has always been extremely helpful and timely. She represents what State Farm is as a company. People like her are why I will continue to use State Farm for all my property insurance needs. I know I will be taken care of as quickly as possible and in some cases that timeliness is all that matters! Not to mention Tami is so kind on top of being efficient. I have used this location for all my insurance needs for as long as I have used insurance in the state of Ohio."
We responded:
"Wow! Thank you so much for the 5 star review! We strive for excellence and it sounds like Tami has exceeded the bar yet again. We appreciate your business!"
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Chris Metcalf

July 16, 2021

5  out of  5
rating by Chris Metcalf
"Couldn't be more happy with the service I got. Fast easy super nice. Made all changes to my insurance in under 3 minutes. Highly recommended."
We responded:
"Chris, we’re so happy you’re “onboard” with us! Wow...5 star level! Thank you for choosing Taunya Roark State Farm Insurance!"
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shavonne martin

May 7, 2021

5  out of  5
rating by shavonne martin
"Taunya and her staff are so friendly and helpful.So happy to have her for all of our insurance needs!"
We responded:
"Shavonne, thank you so much for the awesome 5 star review! We’re so happy you chose us for all your insurance needs! We enjoy taking care of you!"
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Maria Hayes

May 6, 2021

5  out of  5
rating by Maria Hayes
"Taunya has always been very quick in returning my phone calls. Both she and her assistant are very knowledgeable and a pleasure to talk to."
We responded:
"Maria- 5 stars! Thank you for sharing your experience with my agency. Always a pleasure working with you! We appreciate you choosing us!"
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Michelle Roark

May 5, 2021

5  out of  5
rating by Michelle Roark
"Thank you Taunya for being such a great help!!!"
We responded:
"Michelle, thank you so much for the 5 star review! We appreciate you choosing us and look forward to taking care of you!"
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Kelan Hayden

April 20, 2021

5  out of  5
rating by Kelan Hayden
"Taunya and her team are great! Over the last couple of months i have had a great, personalized experience. It feels good to know Taunya and State Farm are not trying to take advantage and give me super high rates. With all the changes in my life, she and her team have been able to quickly accommodate."
We responded:
"Thank you for the amazing 5 star review, Kélan! It’s been our pleasure to help navigate you through your life changes. We’re here when you need us!"
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tim thomas

September 18, 2020

5  out of  5
rating by tim thomas
"State farm is a great insurance company. They have never let me down."
We responded:
"Tim, thank you for the 5 star review! We got your back! Thanks for choosing Taunya Roark State Farm Insurance."
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Chuck Miller

September 3, 2019

5  out of  5
rating by Chuck Miller
"Superior customer service. Tami is right on the case. Would highly recommend."
We responded:
"Thank you Chuck for the awesome 5 star review! At the Taunya Roark State Farm Insurance Agency, we strive for superior customer service and it seems Tami has it the mark yet again. We're happy to take care of you anytime!"
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Shawna Cain

June 5, 2019

5  out of  5
rating by Shawna Cain
"Taunya and her team are always very helpful and friendly. I truly enjoy speaking with them."
We responded:
"Thank you, Shawna! We enjoy talking to you too!"
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Tyler Ertel

June 3, 2019

2  out of  5
rating by Tyler Ertel
"Poor customer service. Will try to over charge you even when you canceled out all services. Customer service is poor, they will jack up your rates when you get a speeding ticket by $60 a month. Also, don't expect you bill to ever be the same month to month. When you try to ask for a lower negotiated price, they are rude."
We responded:
"Tyler, we hate to see you leave and we are sorry you had a bad experience. Unfortunately, our hands are tied when it comes to underwriting and pricing of policies. State Farm sets those guidelines. We strive to make our policyholders happy and take pride in providing exceptional service. It’s been our pleasure taking care of you."
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A H

March 8, 2019

5  out of  5
rating by A H
"Tami Willis and her team are excellent! If you want speedy yet thorough service this office is the one for you! They will be here for you when you need them the most, and that is so important when it comes to protecting from the unexpected. Thank you for all you've helped me with!"
We responded:
"Happy to help you anytime, Ashley!"
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Jaclyn Moreland

June 5, 2013

5  out of  5
rating by Jaclyn Moreland
"Great office staff. Extremely helpful and knowledgable. I would recommend this State Farm office to everyone."
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M Randall

May 10, 2013

5  out of  5
rating by M Randall
"Thank you Taunya for helping me with retirement planning! Her office is a one-stop shop from auto insurance to life insurance to retirement planning...very happy!"